Why Every Business Needs a Website

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June 8, 2023

In the era of digital dominance, a robust online presence is no longer optional; it's a necessity. While social media profiles and online listings are a good start, they cannot replace the comprehensive experience a dedicated website offers. Here are compelling reasons why every business needs a website.

Why Every Business Needs a Website

Why Every Business Needs a Website

Understanding why every business needs a website is crucial to your business's growth. It's not just for looks anymore, but validity and access. Let's dive unto why every business needs a website.


1. Credibility and Professionalism

In a world where consumers start their search for products and services online, not having a website can raise questions about your business's legitimacy. A professional, well-designed website instantly enhances your credibility, assuring customers that you're a serious, trustworthy enterprise.

2. Showcase Your Offerings

Number two on our list of why every business needs a website is that a website provides a dedicated platform to showcase your products or services in detail, free from the constraints of third-party platforms. From detailed product descriptions and specifications to testimonials and case studies, you can control the narrative around your offerings.

3. Reach a Wider Audience

With a website, geographical boundaries blur. You can reach potential customers worldwide, expanding your customer base far beyond your physical location. This increased reach is particularly valuable for businesses offering online services or products that can be shipped globally.

4. Open All Hours

Unlike brick-and-mortar stores with set opening hours, your website is available 24/7. This accessibility allows customers to engage with your business at their convenience, potentially boosting your sales.

5. Market Economically

Most business owners don't think a reason why every business needs a website is cost effectiveness. However, a website is a cost-effective marketing tool. With strategic Search Engine Optimization (SEO), you can improve your site's visibility on search engine results pages (SERPs), driving organic traffic to your business. Moreover, you can update your website with new products, services, or special promotions at no additional cost.

6. Track Customer Behavior

Modern website analytics provide deep insights into your customers' behavior, from the pages they visit to how long they stay and the actions they take. These data-driven insights can help you refine your offerings and marketing strategies to better meet your customers' needs.

7. Engage and Communicate with Customers

Websites offer numerous ways to interact with your customers. Features like:

  • contact forms
  • live chats
  • and comment sections

provide direct channels for customers to ask questions, give feedback, or request services. Regular blog posts or news updates can also keep your customers engaged and informed.

8. Competitive Advantage

If your competitors have websites and you don't, you're at a distinct disadvantage. A website allows you to compete on the same footing, providing the opportunity to stand out through superior user experience, content, and customer service.

9. Customer Support and Service

Websites can serve as first-line support for customers who have questions or face issues. FAQ sections can answer common questions, saving time for both the business and the customer. For more complex queries, live chatbots, contact forms, or dedicated support email addresses ensure customers receive timely help.

10. Establish Your Brand

A website offers the perfect platform to communicate your brand’s story, mission, and values to customers. Through thoughtful design and curated content, you can create a unique brand image and voice that resonates with your target audience.

11. Control Your Content

While third-party platforms have their role in a business's digital strategy, they limit your control over your content. Algorithms can change, affecting visibility, and even a slight violation of rules could result in penalties. On your website, you have complete control over the content and how it’s presented.

12. Generate Leads

Another reason why every business needs a website is that a website can be a powerful tool for generating leads. By offering valuable content like ebooks, webinars, or newsletters, you can encourage visitors to provide their contact information. This data can be used to create targeted marketing campaigns that convert leads into customers.

13. E-commerce Opportunities

For businesses selling products, an e-commerce-enabled website allows customers to make purchases directly from the comfort of their homes. E-commerce integration can also provide customers with a seamless shopping experience, complete with:

  • inventory updates
  • secure payment gateways
  • and shipping tracking.

14. Resource Center

A website can serve as a central resource for various stakeholders. For customers, it's product information, blogs, and support. For investors, it's financial reports and operation updates. For the media, it's press releases and company news. For potential employees, it's job postings and company culture.

15. Long-term Success

While creating a website involves some initial investment, its long-term benefits for brand visibility, customer acquisition, and sales make it a worthwhile endeavor. In the changing business environment, having a website can be the difference between surviving and thriving.

Website Statistics as of 2023

Here are a few statistics and facts that emphasize the importance of websites for businesses:

E-commerce Sales

In 2021, e-commerce sales were expected to reach over $4.9 trillion worldwide, indicating the significant potential of online markets (Statista, 2021).

Online Research

According to a study by Think with Google, 88% of consumers who do a local search on their smartphone visit or call a store within a day. This is another reason why every business needs a website. If you're not online getting found, your competitors are.

Website Trust

Blue Corona stated that 48% of people cited a website’s design as the number one factor in deciding the credibility of a business.

Mobile Browsing

As per Broadband Search, mobile devices generated 54.8% of global website traffic in the first quarter of 2021, emphasizing the importance of mobile-responsive web design.

SEO Impact

According to BrightEdge, 68% of online experiences begin with a search engine, and SEO drives 1000%+ more traffic than organic social media.

Website Expectation

A survey by Clutch revealed that 75% of people have judged a company's credibility based on its website design, just another reason why every business needs a website.

User Experience

According to a study by Forrester, a well-designed user interface could raise your website’s conversion rate by up to 200%.


In the digital age, a business without a website risks being invisible. A website brings:

  • credibility
  • extended reach
  • round-the-clock availability
  • effective marketing
  • valuable analytic
  • customer engagement
  • and a competitive edge.

Contact Us To Build Your Website

Investing in a professional, easy-to-navigate, and customer-centric website is an investment in your business's future. No matter the size or nature of your business, a well-designed website is not just an addition, but an essential component of your business toolkit. Contact me as your Eugene website designer.

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